FAQ
Welcome to the LLGINTL FAQ
Here you can find helpful information about ordering, shipping, tracking, returns, refunds, payments, and common account or delivery concerns. If you still need assistance after reviewing the information below, contact our customer service team at: Email: service@llgintl.com Phone: +1 (689)227-4167
For questions about an existing purchase, please include your order number whenever possible.
Ordering With LLGINTL
How long does order processing take?
Most orders are prepared within: 1–3 business days During busy periods, including holiday seasons, major promotions, Black Friday, seasonal campaigns, or other periods of unusually high demand, processing may take up to: 7 business days Business days generally exclude weekends and public holidays. Processing time is separate from the shipping time required after your package has been dispatched.
Can I update my shipping address after ordering?
Possibly, as long as your order has not already entered fulfillment or been shipped. If you notice an incorrect address, contact us as soon as possible at: service@llgintl.com
When checking your delivery information, make sure it includes all applicable details, such as:
- Recipient name
- Street address
- Apartment, suite, or unit number
- City
- State
- ZIP code
- Telephone number
Once your package has been transferred to the shipping carrier, we generally cannot guarantee that the address can be changed. Some carriers may offer their own address‑management or delivery‑redirection options.
Can I change the size, color, or product in my order?
If fulfillment has not started, we may be able to help with certain adjustments. Depending on the status of your order, this may include:
- Changing a size
- Selecting another color
- Removing an item
- Correcting delivery information
Contact us as soon as possible if you need to request a change. Once the order has already been processed or shipped, modifications may no longer be available. If your product has shipped, an eligible return may be requested after delivery.
Can I add another product to an order I already placed?
We cannot guarantee that additional merchandise can be added to an existing order after checkout. In most cases, the easiest option is to place a separate order for the additional product. If your original order has not yet entered processing, you can contact us and we will let you know whether an adjustment is still possible.
How do I cancel an order?
Contact our customer service team as soon as possible after placing your order. Email: service@llgintl.com Please include your order number. We will make reasonable efforts to cancel an order before fulfillment begins. However, cancellation cannot be guaranteed after the order has been prepared or handed to the shipping carrier. If your package has already shipped, you may request an eligible return after receiving it in accordance with our Return & Refund Policy.
Shipping and Delivery
When should I expect my order?
Once your order is ready, standard shipping generally takes approximately: 5–7 business days after dispatch Combined with our typical 1‑3 business day processing period, most orders are estimated to arrive within approximately: 6–10 business days from the date the order is placed
These timeframes are estimates rather than guaranteed delivery dates. Weather, holidays, carrier congestion, destination, transportation interruptions, and other circumstances may affect actual delivery time.
How will I know when my order ships?
After your order has been dispatched and tracking information becomes available, we will normally send a shipping confirmation to the email address used during checkout. If you cannot locate the email, please check:
- Your main inbox
- Spam folder
- Junk folder
- Promotions folder
Also confirm that the email address entered during checkout was correct. If more than 7 business days have passed since you placed your order and you have not received a shipping update, contact us.
How do I track my package?
Your shipping confirmation will normally contain a tracking number or tracking link. Use that information to review the most recent status provided by the carrier. If you cannot find your tracking information, email us at: service@llgintl.com Include your order number so we can locate your shipment more efficiently.
My tracking number does not show anything. Is something wrong?
Not necessarily. A shipping label may be created before the carrier physically scans the package. Please allow up to: 72 hours for tracking information to begin showing updates.
During this period, you may see statuses such as:
- Label Created
- Awaiting Carrier Pickup
- Pre‑Shipment
- Shipment Information Received
These statuses do not automatically indicate a shipping problem.
Why has my tracking stopped updating?
Tracking systems do not always show continuous movement. Your package may still be traveling even when no new scan appears. Temporary gaps can happen while a shipment is:
- Moving between carrier facilities
- Traveling between regions
- Awaiting its next scan
- Delayed by a weekend or holiday
- Affected by weather
- Moving through a high‑volume carrier network
If your estimated delivery period has passed and there has been no meaningful tracking update, contact our customer support team.
Why did I receive only part of my order?
Some multi‑item orders may be divided into separate packages. Items from the same order can:
- Ship on different days
- Arrive separately
- Have different tracking numbers
- Be handled by different carriers
Receiving one package does not necessarily mean another item is missing. Please check all tracking information connected with your order before reporting an undelivered product.
Why was my package returned to the sender?
A carrier may return a shipment because of issues such as:
- Incorrect shipping address
- Incomplete address
- Missing apartment or unit number
- Unsuccessful delivery attempts
- Recipient unavailable
- Package not collected
- Refused delivery
- Other carrier restrictions
If tracking indicates that your package is being returned, contact us with your order number and tracking number. We will review the available options.
Do I need to be home for delivery?
Not always. Delivery requirements depend on the carrier and type of shipment. Some packages may be left at an approved delivery location, while others may require:
- Recipient availability
- Signature confirmation
- Pickup after a missed delivery
- Additional carrier verification where applicable
Please review the carrier tracking page for the most current delivery instructions.
What should I do if tracking says “Delivered” but I cannot find my package?
Start by checking:
- Your mailbox
- Parcel lockers
- Front or side entrances
- Building reception
- Property management
- Household members
- Neighbors
- Any delivery photo or carrier notes
Sometimes a package is scanned as delivered shortly before it is physically placed at the delivery location. If the package still cannot be found, contact the shipping carrier using your tracking number. You can also contact LLGINTL and we will review the available shipment information.
Returns and Product Issues
What is the LLGINTL return period?
Eligible change‑of‑mind returns should generally be requested within: 7 business days after delivery Returned products must normally remain in eligible condition. This generally means the item should be:
- Unused
- Unworn
- Unwashed
- Unaltered
- In its original condition
- Free from stains, odors, cosmetics, or signs of wear
- Returned with original tags where applicable
- Returned with applicable packaging and accessories
Some products are subject to additional hygiene or customization restrictions. Please review our Return & Refund Policy for complete details.
Are all products returnable?
No. Some products are generally excluded from standard change‑of‑mind returns for hygiene, safety, customization, or resale reasons. Examples may include:
- Earrings
- Certain intimate apparel
- Hygiene‑sensitive merchandise
- Used or worn products
- Washed or altered products
- Customized products
- Personalized merchandise
Different rules may apply if the product arrives damaged, defective, or incorrect.
What should I do if I received the wrong product?
Please contact us within: 30 business days after delivery Send your request to: service@llgintl.com Include:
- Your order number
- Product you ordered
- Product you received
- Clear photographs where possible
- Shipping label or package photo if relevant
Once we review the issue, we will provide the appropriate next steps.
What if my item arrives damaged or defective?
Contact us within: 30 business days after delivery Please provide:
- Order number
- Product name
- Description of the issue
- Clear photos or video
- Packaging photos if the damage appears related to shipping
We will review the information and determine the appropriate resolution, which may include a replacement, refund, or another suitable option.
Can I exchange an item for another size or color?
For size, color, or preference changes, we generally handle the request as a standard return rather than a direct exchange. If the original item qualifies for return, you can:
- Request a return within the applicable return period.
- Follow the return instructions provided by our team.
- Place a new order for the preferred size, color, or variation.
This allows you to order the replacement option without waiting for a traditional exchange process. Product availability cannot be guaranteed.
Who pays the cost of returning an item?
For standard returns based on:
- Change of mind
- Size preference
- Color preference
- Personal preference
the customer is generally responsible for return shipping costs. If the return is caused by an eligible issue on our side, such as receiving the wrong item or a qualifying damaged or defective product, we will provide the applicable return shipping instructions.
Can I mail a return directly to your company address?
No. Please contact us before sending merchandise. Our company contact address should not automatically be treated as the merchandise return address. Approved returns may need to be shipped to a different processing location. Contact: service@llgintl.com and wait for the appropriate return instructions before mailing your package.
Refund Information
How long does a refund take?
After an authorized return arrives at the designated return location, it is generally inspected within: 1–3 business days After approval, we normally aim to initiate the refund within: 3–5 business days Once the refund has been initiated, your financial institution or payment provider may require approximately: 3–7 additional business days for the funds to appear in your account.
Actual posting times vary depending on the payment provider.
Where will my refund be sent?
Approved refunds are generally returned to the: Original payment method used for the order We generally cannot redirect a refund to a different card, bank account, or payment method.
Why has my refund not appeared yet?
If you have already received confirmation that YINQORA issued your refund, it may still be processing through your bank, credit card issuer, or payment provider. If their normal processing period has passed, contact the financial institution first. You may also email us so we can confirm the refund information available on our side.
Will my shipping charges also be refunded?
For an ordinary change‑of‑mind return:
- Eligible product price: Generally refundable after approval
- Original shipping charges: Generally non‑refundable
- Return shipping: Generally paid by the customer
Different terms may apply when the return is caused by an incorrect, defective, or qualifying damaged product. For full details, please review our Return & Refund Policy.
Payments and Order Security
Why is my order being reviewed?
Some transactions may require additional verification before fulfillment. This may happen because of:
- Unusual transaction activity
- Billing information inconsistencies
- Multiple payment attempts
- Unusually large purchases
- Fraud‑prevention alerts
- Other security‑related concerns
If additional information is required, we may contact you using the details provided with your order. This process helps protect customers and LLGINTL from unauthorized or fraudulent transactions. If verification cannot be completed, an order may be canceled and any applicable authorization or payment will be handled appropriately.
Is my payment information protected?
LLGINTL uses third‑party payment providers to process online transactions. Depending on the payment method used, we may not directly receive or store your complete payment card information. For your security, never send us:
- Full credit card numbers
- Card security codes
- Online banking passwords
- Other sensitive account credentials
through ordinary email.
Need More Help?
If you did not find the answer you were looking for, contact our customer service team. When asking about an existing order, please include your order number whenever possible.
LLGINTL Operated by LILIGUO INTERNATIONAL LLC Email: service@llgintl.com Phone: +1 (689)227-4167 Company Address: 15501 CLAY CLIFFE CT HACIENDA HEIGHTS, CA 91745, United States
