Return & Refund Policy

At YINQORA, we want you to shop with a clear understanding of what happens if something does not work out as expected. Whether an item does not fit, you change your mind, or your order arrives damaged or incorrect, this policy explains the available return and refund process, applicable time limits, product condition requirements, and how to contact us for assistance.

For return or refund questions, please contact: Email: service@llgintl.com

When contacting us about an order, please include your order number whenever possible.

Return & Refund Overview

Return eligibility depends on the product type, condition, reason for return, and whether the request is submitted within the applicable period.

Before Your Order Ships

Cancelling an Order

If you would like to cancel an order, please contact us as soon as possible after placing it. Email: service@llgintl.com

We will try to process your cancellation before fulfillment begins. However, once an order has entered processing, been packed, or transferred to the shipping carrier, cancellation may no longer be possible. If your package has already shipped, please wait until delivery and follow the applicable return process below if the merchandise is eligible.

Order Preparation and Delivery

Orders are generally processed within 1–3 business days. During holidays, promotional events, seasonal sales, or unusually busy periods, processing may take up to 7 business days. Once dispatched, standard delivery generally takes approximately 5–7 business days. For most orders, the estimated total timeframe is therefore approximately: 6–10 business days from order placement to delivery

Business days generally exclude weekends and public holidays. Shipping estimates are not guaranteed delivery dates. Actual delivery time may be affected by carrier conditions, weather, transportation disruptions, holidays, destination, order volume, or other circumstances. For more information, please review our Shipping & Delivery Policy.

Standard Returns

If you receive the correct product but decide it is not right for you, you may request a standard return if the product meets the eligibility requirements below. This includes situations such as:

• Changing your mind
• Ordering the wrong size
• Preferring another color
• Deciding you no longer want the item
• The product not meeting your personal preference

Return Request Deadline

Standard return requests must generally be submitted within: 7 business days after delivery

Requests submitted after this period may not qualify for a change‑of‑mind return.

Condition Requirements

To qualify for a standard return, merchandise should generally be:

• Unused
• Unworn
• Unwashed
• Unaltered
• Free from stains, odors, cosmetics, pet hair, or other signs of use
• In its original condition
• Returned with original tags attached where applicable
• Returned with original packaging where reasonably applicable
• Returned with any accessories, components, or promotional items supplied with the product

YINQORA may decline or reduce a refund where returned merchandise does not meet the applicable return conditions, subject to applicable law.

Products With Return Restrictions

Certain merchandise cannot normally be accepted for a standard change‑of‑mind return because of hygiene, customization, safety, or resale considerations.

Earrings and Hygiene‑Sensitive Jewelry

Earrings are generally not eligible for change‑of‑mind returns after delivery for hygiene reasons. This restriction does not apply where an item is defective, damaged, incorrect, or where applicable law requires another remedy.

Intimate and Hygiene‑Sensitive Apparel

Some products may not qualify for standard returns once delivered, including applicable:

• Underwear
• Intimate apparel
• Bodysuits
• Swimwear
• Other hygiene‑sensitive products identified on the applicable product page

Worn, Washed, or Used Merchandise

Products that have been worn, washed, altered, used, stained, damaged after delivery, or otherwise show signs of use generally cannot be accepted as standard returns.

Missing Tags or Components

A return may be declined if important original components are missing, including applicable:

• Product tags
• Accessories
• Parts
• Packaging
• Included promotional products

Customized and Personalized Merchandise

Items produced or altered specifically according to a customer’s request are generally not eligible for change‑of‑mind returns. This can include merchandise that is:

• Personalized
• Engraved
• Custom printed
• Made to customer specifications
• Altered specifically for the customer

Any product‑specific restrictions may also be stated on the relevant product page. Nothing in these exclusions is intended to limit consumer rights that cannot legally be excluded.

If You Receive the Wrong Item

If YINQORA sends a product different from the one you ordered, please contact us within: 30 business days after delivery

When contacting us, please provide:

• Order number
• Product name
• Description of the problem
• Clear photographs of the item received
• Photograph of the shipping label or packaging where relevant

After reviewing the information, we may provide an appropriate resolution such as:

• Sending the correct item
• Replacing the product
• Issuing an applicable refund
• Providing another reasonable resolution

Where a return is required because we sent an incorrect item, we will provide the applicable return instructions.

Damaged or Defective Products

If an item arrives damaged, defective, or with a significant manufacturing issue, please notify us within: 30 business days after delivery

Email your request to: service@llgintl.com

Please include, where applicable:

• Your order number
• Name of the affected product
• Description of the damage or defect
• Clear photos or video showing the issue
• Images of the shipping package if transit damage may have occurred

We may request additional information if necessary to evaluate the claim. For an approved claim, the resolution may include:

• Replacement of the affected product
• Replacement with the correct item
• Refund where a suitable replacement is unavailable
• Another appropriate solution based on the circumstances

If an approved return is required because of an incorrect, defective, or qualifying damaged product, we will provide instructions regarding applicable return shipping arrangements.

Size, Color, and Variation Changes

If you received the product you ordered but would prefer another size, color, or variation, the request will generally be handled as a standard return rather than a defective‑product claim. If eligible:

1. Contact us within 7 business days after delivery.
2. Obtain return instructions from our customer service team.
3. Return the original merchandise in eligible condition.
4. Place a new order for your preferred option.

We cannot guarantee that another size, color, or variation will remain available.

How to Start a Return

Please do not ship merchandise back without contacting us first. To request a return:

1. Email service@llgintl.com.
2. Include your order number.
3. Identify the product you would like to return.
4. Explain the reason for your request.
5. Provide photos or video if the item is damaged, defective, or incorrect.
6. Wait for our customer service team to review your request.
7. Follow the return instructions and return destination provided to you.

If your request is approved, please package the item securely to reduce the risk of damage during return transportation. Where practical, we recommend using the original packaging. We also recommend choosing a return shipping service that provides tracking and retaining your shipping receipt until the return has been completed.

Where to Send Your Return

The YINQORA company address is not automatically the return address for merchandise. Orders may be fulfilled from different locations, and approved returns may need to be sent to a designated return facility. Do not send products to the company address unless our customer service team specifically instructs you to do so.

Always contact: service@llgintl.com before shipping a return.

Packages sent to an unauthorized or incorrect location may experience delays or may be difficult to identify and process.

Return Shipping Costs

For an ordinary change‑of‑mind return, including situations involving preference, fit, color, or size, customers are generally responsible for applicable return shipping costs. Original shipping charges are generally non‑refundable for change‑of‑mind returns unless otherwise required by law or expressly stated in a promotion.

If a return is caused by an error attributable to YINQORA, such as an incorrect product or an eligible damaged or defective item, different return shipping arrangements may apply. We will provide the applicable instructions after reviewing your request.

What Happens After We Receive Your Return

Once an authorized return reaches the designated return location, it will be reviewed before a refund is approved. Our inspection may consider:

• Product condition
• Evidence of use or wear
• Whether the item has been washed or altered
• Original tags
• Included accessories or components
• Packaging where applicable
• Whether the merchandise matches the original order
• Whether the return was requested within the applicable period

Return inspection is generally completed within: 1–3 business days after receipt

If additional information is needed, we may contact you using the email address associated with your order.

Refunds

After an eligible return has passed inspection and been approved, the refund will generally be issued to the original payment method used for the purchase. Our target timeframe for initiating an approved refund is: 3–5 business days after approval

Once YINQORA initiates the refund, the payment provider, credit card company, or bank may require additional time to post the funds to your account. This may take approximately: 3–7 additional business days

Actual processing times are controlled by your financial institution or payment provider. We will normally send a confirmation email when the refund has been initiated. If you receive our refund confirmation but the funds do not appear after your financial institution’s normal processing period, please contact your bank or payment provider first. You may also contact us for assistance.

Refund Amounts for Change‑of‑Mind Returns

For an approved standard return:

• Eligible product price: Generally refundable after inspection and approval.
• Original shipping charges: Generally non‑refundable for change‑of‑mind returns unless otherwise required.
• Return shipping: Generally the customer’s responsibility for returns based on preference, sizing, color, or change of mind.

Different arrangements may apply where the return results from an error on our part.

Orders Arriving in More Than One Package

An order containing several items may occasionally be divided into separate shipments. Products from the same order may:

• Ship on different dates
• Have separate tracking numbers
• Use different carriers
• Arrive on different days

If one package arrives before another, please review all tracking information associated with your order before reporting an item as missing. If you still need assistance, contact us with your order number.

Delayed or Missing Deliveries

If your package has not arrived within the estimated delivery period, first review the latest carrier tracking information. Tracking can sometimes remain unchanged for a period while a package moves between facilities. If the estimated delivery timeframe has passed or tracking suggests the package may be lost, contact: service@llgintl.com

Include your order number and tracking number when available. We will review the available shipment information and determine the appropriate next step.

Undeliverable or Refused Packages

Customers are responsible for providing accurate and complete delivery details during checkout. Packages may be returned to the sender for reasons such as:

• Incorrect shipping address
• Incomplete address
• Missing unit or apartment number
• Recipient unavailable
• Package not collected
• Refused delivery
• Carrier access issues

If your package is returned to sender, please contact us so we can review the available options. If reshipment is required because the delivery information originally provided was incorrect or incomplete, additional shipping charges may apply where permitted by law.

Return Misuse and Fraud Prevention

To protect customers and our business, YINQORA reserves the right to review return activity that reasonably appears to involve:

• Fraudulent claims
• Product substitution
• Intentional product damage
• False damage reports
• Repeated abuse of return procedures
• Other improper return activity

Where permitted, a return may be declined if we determine that the request does not meet this policy or involves misuse. Any decision under this section remains subject to applicable consumer protection requirements.

Need Help With a Return?

If you are unsure whether your product qualifies, please contact us before sending anything back. Our customer service team can review your situation and provide the applicable next steps.

YINQORA Operated by YINGQIAO INDUSTRIES LLC Email: service@llgintl.com Phone: +1 (689)227-4167 Company Address: 388 Pomelo Ave Apt C, Monterey Park, CA 91755, United States