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At YINQORA, we want you to know what to expect after placing an order. This Shipping & Delivery Policy explains how orders are prepared, when packages are expected to arrive, how tracking works, and what you can do if a delivery issue occurs. For questions about an existing shipment, contact us at service@llgintl.com and include your order number whenever possible.

Shipping at a Glance

The timeframes above are estimates. Actual delivery dates may vary depending on the destination, carrier, order volume, weather, transportation conditions, and other circumstances.

Preparing Your Order

After your payment has been successfully processed and your order has been accepted, our fulfillment process begins. Most orders are prepared for shipment within 1–3 business days. Processing time covers the period required to verify, prepare, pack, and transfer your order to the applicable shipping provider. It does not include the carrier’s transit time after dispatch.

During periods of unusually high demand, processing may take longer. Examples include:

• Holiday shopping periods
• Black Friday and Cyber Monday
• Major sales or promotional campaigns
• Seasonal launches
• Other periods of increased order volume

During these times, processing may take up to 7 business days. Business days generally do not include weekends or public holidays. If an unexpected issue prevents us from shipping your order within the applicable timeframe, we may contact you with updated information and available options where appropriate.

When to Expect Your Delivery

Once your package has been handed to the shipping carrier, standard delivery generally takes approximately 5–7 business days. For most purchases, this means the total estimated time between placing the order and receiving it is approximately 6–10 business days: Order preparation: 1–3 business days Shipping after dispatch: Approximately 5–7 business days

Orders placed during high‑volume periods may require additional processing time before shipment. Delivery estimates are not guaranteed arrival dates. Actual transit time can be affected by factors such as:

• Delivery location
• Carrier network conditions
• Severe weather
• Holiday traffic
• High package volumes
• Transportation interruptions
• Inventory or fulfillment circumstances
• Incorrect shipping details
• Remote delivery locations
• Other events outside normal shipping operations

Where We Ship

YINQORA primarily serves customers through our U.S. online store. Available shipping destinations and delivery methods are determined by the address entered during checkout. If a destination or address cannot be serviced, an eligible shipping option may not appear.

Availability may vary for certain locations or address types, including:

• Remote locations
• U.S. territories
• Military addresses
• PO boxes
• Restricted delivery areas
• Certain product types

Please review your shipping address carefully before submitting your order.

Shipping Rates

Any applicable delivery charges will be shown during checkout before payment is completed. Shipping costs may depend on factors including:

• Destination
• Package dimensions
• Package weight
• Order contents
• Available shipping service
• Promotional offers

The amount displayed at checkout is the applicable shipping charge for your order unless otherwise stated. If YINQORA offers free shipping or another delivery promotion, the applicable eligibility requirements will be displayed on our website, promotional materials, or during checkout.

Delivery Partners

YINQORA may work with different carriers and logistics providers depending on where an order is being sent and how the order is fulfilled. The carrier selected for an order can depend on:

• Delivery location
• Package size or weight
• Product availability
• Fulfillment location
• Delivery requirements

Because of this, different orders may be shipped using different carriers. When tracking becomes available, the carrier and shipment details will generally be shown in your shipping confirmation or tracking information. Unless a specific carrier‑selection option is offered at checkout, we cannot guarantee requests for a particular shipping company.

Tracking Your Shipment

After your order has shipped, we will normally send shipping information to the email address used during checkout. Depending on the shipment, your confirmation may include:

• A tracking number
• A tracking link
• Carrier information
• Current shipment status

Tracking information may take up to 72 hours to begin showing movement. In many cases, a shipping label is generated before the package receives its first physical scan from the carrier. During this period, you may see statuses such as:

• Label Created
• Pre‑Shipment
• Shipment Information Received
• Awaiting Carrier Pickup

These messages do not necessarily mean that your shipment is delayed or experiencing a problem.

If You Cannot Find Your Shipping Confirmation

If you believe your order should already have shipped but cannot locate your shipping email, check your:

• Primary inbox
• Spam folder
• Junk folder
• Promotions folder

Please also verify that the email address provided during checkout was entered correctly. If more than 7 business days have passed since your order was placed and you have not received a shipment update, contact service@llgintl.com. Include your order number so we can review the available order information.

When Tracking Stops Updating

A package may continue moving through the carrier network even when no new tracking scan appears. Temporary gaps in tracking can occur while a shipment is:

• Moving between distribution facilities
• Traveling between regions
• Awaiting its next carrier scan
• Experiencing carrier congestion
• Moving through a high‑volume shipping network

Please allow reasonable time for additional tracking information to appear. If your expected delivery period has passed and tracking has not shown meaningful progress, contact us and we will review the available shipment information.

Split Shipments

Some orders may be fulfilled in more than one package. This can happen when products are stored at different fulfillment locations or when different items become ready for shipment at different times.

If your order is divided into multiple packages:

• Items may ship on different dates
• Packages may arrive separately
• Different carriers may be used
• Each package may have its own tracking number

Receiving only part of your order does not automatically mean the remaining items are missing. You will not be charged again simply because an order is shipped in multiple packages.

Correcting Your Shipping Address

Please confirm that your delivery details are accurate before completing checkout. Where applicable, your shipping address should include:

• Recipient name
• Street address
• Apartment, suite, or unit number
• City
• State
• ZIP code
• Telephone number

If you discover a mistake after ordering, contact service@llgintl.com as soon as possible. We may be able to update your address before fulfillment begins. Once an order has been processed, packed, dispatched, or transferred to the carrier, however, we cannot guarantee that an address change will be possible. Some carriers may provide their own delivery‑management services after shipment, but availability is determined by the carrier.

Problems Caused by an Incorrect Address

Customers are responsible for entering complete and accurate delivery information when placing an order. Incorrect or incomplete information may result in:

• Shipping delays
• Failed delivery attempts
• Returned packages
• Additional carrier handling
• Redelivery costs

If a package is returned because the shipping address provided at checkout was incomplete or incorrect, contact us so we can review the available options. If reshipment is requested because the original delivery information was incorrect, additional shipping charges may apply where permitted.

Packages Returned to Sender

A carrier may return a package for several reasons, including:

• Incorrect address
• Incomplete delivery information
• Missing apartment or unit number
• Repeated unsuccessful delivery attempts
• Recipient unavailable
• Package not collected
• Refused delivery
• Carrier access restrictions

If your tracking shows Returned to Sender, contact us with your order number and tracking number. We will review the shipment and determine the next available step once sufficient information about the returned package is available.

Delivery Delays

Occasional delays can happen even after an order has shipped. Possible causes include:

• Severe weather
• Carrier congestion
• Transportation interruptions
• Holiday shipping volume
• Regional delivery conditions
• Operational disruptions
• Other circumstances outside our direct control

If your shipment is delayed, first check the most recent carrier tracking information. If the estimated delivery window has passed and tracking does not provide a clear explanation, contact our customer service team.

Packages That May Be Lost in Transit

If tracking indicates that a package may have been lost while in the carrier’s network, please contact us. We may need to coordinate with the shipping carrier or logistics provider to investigate the shipment. To help us review the issue, please provide:

• Your order number
• Tracking number
• Delivery address
• Any relevant carrier information

If an eligible shipment is confirmed as lost in transit, the appropriate resolution may include a replacement, refund, or another suitable solution depending on the circumstances and product availability.

Tracking Says “Delivered,” but You Cannot Find the Package

If the carrier marks your package as Delivered but you cannot locate it, please check the surrounding delivery area first. This may include:

• Your mailbox
• Front, rear, or side entrances
• Parcel lockers
• Building reception
• Property management
• Household members
• Neighbors who may have accepted the package

Some carriers may also record a delivery scan shortly before the package is physically left at the destination. If you still cannot locate your shipment, contact the carrier using your tracking information. You may also contact service@llgintl.com so we can review the available shipment details.

Suspected Package Theft

If you believe a package was stolen after delivery, first review the carrier’s delivery information and check with household members, neighbors, building management, or reception where applicable. You should also contact the shipping carrier to report the issue. If the shipment cannot be located, contact us with your order and tracking information. Depending on the circumstances, we may request additional information or require a carrier investigation before determining what options are available.

Missed Deliveries and Signature Requirements

Some shipments may require the recipient to be present or may be subject to carrier‑specific delivery requirements. Depending on the shipment, these may include:

• Signature confirmation
• Recipient availability
• Pickup from a carrier location
• Identity or age verification where applicable

If you miss a delivery attempt, review your tracking page or contact the carrier directly to determine whether the shipment can be redelivered or must be collected.

Delivery‑Related Returns

Shipping and returns are governed together with our Return & Refund Policy.

Change‑of‑Mind Returns

Eligible merchandise may generally be submitted for a return request within 7 business days after delivery, provided the product satisfies our return requirements. For ordinary change‑of‑mind returns, customers are generally responsible for return shipping costs.

Incorrect Items

If you receive an item different from what you ordered, please contact us within 30 business days after delivery.

Defective or Damaged Items

If an eligible product arrives damaged or defective, contact us within 30 business days after delivery. We will review the information provided and advise you of the applicable replacement, return, or refund process. Please refer to our Return & Refund Policy for complete eligibility requirements.

Return Address Notice

The company address listed on our website is not automatically a merchandise return address. YINQORA orders may be fulfilled through different locations, and approved returns may need to be sent to a separate destination. Before sending any product back, contact: service@llgintl.com Our customer service team will provide the applicable return instructions and destination when your request is approved. Sending merchandise to an address without authorization may cause delays or prevent the return from being processed correctly.

Shipping Support

For assistance with order preparation, tracking, delays, address problems, lost shipments, returned packages, or other delivery concerns, contact us and include your order number whenever possible.

YINQORA Operated by YINGQIAO INDUSTRIES LLC Email: service@llgintl.com Phone: +1 (845) 299‑6427 Company Address: 388 Pomelo Ave Apt C, Monterey Park, CA 91755, United States